To provide day-to-day system support and lead system-related business process/system improvement initiatives within the Newegg Marketplace business unit and applications.
Daily business unit operations support for system related issues / troubleshooting.
Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
Manages project documentation and processes.
Document the analysis/research of project needs and business goals.
Gather, update and document user and business requirements in Software Requirements Specifications document.
Design and define solutions using clear and well-instructed requirement writings, workflow diagrams and other requirement documentation techniques.
Review requirements with business and development team to ensure projects are developed according to business needs and can be fulfilled with current technology and structure.
Clearly communicate project vision and requirements to development teams.
Perform prototype testing to ensure all requirements have been met.
Create manuals/instructions for projects and provide user training sessions.
Develop and maintain strong relationship with business partners and internal/external team members.
Other duties as assigned.
Minimum Requirements & Special Attributes
BS/BA in Business, Finance, Computer Science, or Management Information Systems.
3+ years’ experience of Business Analysis or Product Owner or Product Management experience.
Specialization in Business or MIS desired.
Experience in Marketplace business model and system platform preferred.
Ability to quickly learn and adapt to organizational structure, business strategies and processes.
Knowledgeable on business process modeling, process mapping.
Capable of writing clear and well-structured business and software requirements documents.
Ability to resolve minor conflicts/issues using different tactics prior to escalation.
Ability to work in a team environment and independently.
Knowledge of project management, ability to handle multiple projects simultaneously.
Strong verbal and written communication skills.
Strong facilitation and presentation and skills preferred.
Application User Interface Design experience and skills preferred.
Visio or similar tools.
Balsamiq mockup or similar tools.
Office application experience such as Microsoft Word, Excel and PowerPoint, etc.
Essential Mental and Physical Functions
Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operational, and business decisions that affect the department. This position establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed.
Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant working on a computer.
Standard office and computer equipment including MSOffice software
Office cubicle environment with minimal exposure to the environment or health hazards.
Must be able to read, write, speak, and comprehend English.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.