Newegg Inc.

  • Content Specialist, Marketplace

    Job Location US-CA-City of Industry - HQ
    Posted Date 3 weeks ago(3 weeks ago)
    ID
    2018-4610
    Category
    Marketplace
  • Purpose Of The Job

    Improve and develop the quality of content on Newegg Marketplace.

    Responsibilities/Duties

    • Research manufacturer information on the Web and other internal sources to establish authoritative information.
    • Research and establish authoritative information for products.
    • Use content management tools to fix or update information.
    • Work with sellers and other third parties to enhance their content on our website.
    • Perform content quality assurance and enhance content for promotional products based on content and website conventions.
    • Initiate and provide input for technical projects with our IT staff to create and improve our internal content management tools.
    • Assist in managing user experience on our website, considering visuals, navigation, layout, and maintaining consistency of website’s look and feel.
    • Write original copy or other marketing/promotional-related materials.
    • Other duties as assigned.

     

    Minimum Requirements & Special Attributes

    • Bachelor’s degree in Business, Marketing, Information Systems, English/Linguistics, or Information/Library Science.
    • Expert web research skills a must.
    • Experience working with content management systems or databases a plus.
    • Previous experience creating or working with web content categorization / taxonomy, and faceted search strongly preferred.
    • 1+ years of experience in SKU management, categorization and website navigation with exposure in e-commerce environment
    • Previous copywriting experience a huge plus.
    • Previous troubleshooting or Helpdesk experience a plus.
    • Solid foundation in Microsoft Excel.
    • Previous data analysis experience and basic knowledge of databases a plus.
    • Previous experience working with product data attributes a plus.
    • Detail-oriented; strong attention to details required.

    • Excellent oral and written communication skills.

    • Ability to tolerate rote and repetitive work on a regular basis.

    • Strong problem-solving abilities.

    • Comfortable working in a fast-paced environment, multi-tasking between assigned projects and handling cases / inquiries on a daily basis.

    • Enjoys and works well with others.

     

    Essential Mental and Physical Functions

    Mental Functions:

    The role would exercise discretion, independent judgment, and requires problem solving skills on a daily basis based on the subjective nature of the job. This role does have repetitive duties to some extent, but primarily it is variable in nature as it varies based on the types of inquiries or issues as reported by external and internal parties. This has a moderately high level of complexity.

    Physical Functions:

    Sitting required 90% of the time; standing required 5% of the time; walking required 5% of the time. No heavy lifting is required.

    Equipment Used

    Standard office and computer equipment including MS Office software.

    Work Environment

    Cubicle office environment.

    Supervisory Responsibilities

    None

    Language Skills

    Must be able to speak, read, write and comprehend English with fluency in Spanish or Mandarin a plus.

    Travel Requirements

    Travel is not required.

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