Analyst, Business Operations (Customer Service Call Center)
1 day ago(1 day ago)
Purpose Of The Job
The Business Operations Analyst is responsible for conducting various Business / operational / performance analyses and is also responsible for executing projects, plans or any business requirements assigned to achieve business goals.
Perform analytical and evaluative work primarily involving strategic planning, performance measures, and business process innovation.
Execute projects assigned including requirements collection, research analysis, planning, timeline control and project process follow-up; Control and evaluate project execution result.
Project evaluation for new business ventures; provide project management support and coordination among internal resources.
Collaborate with senior managers and decision makers to identify and solve a variety of business operation problems and to identify management objectives.
Observe CS process and performance, proactively study on potential weakness and prepares recommendation for procedure, control or action.
Other duties, responsibilities may be assigned as necessary.
Minimum Requirements & Special Attributes
Education: Bachelor degree in management related fields
Experience: 4+ years working experience in e-commerce industry or call center.
2+ years of experience in strategic planning, project management, or personnel management position
Ability to work both independently and team-oriented under collaborative environment
Good organizational, time management and problem solving skills, proven ability to meet tight timeline
Strong strategic planning skills
Ability and willingness to always find areas for improvement
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.