Newegg Inc.

  • Analyst, Business Operations (Customer Service Call Center)

    Job Location US-CA-Whittier
    Posted Date 1 day ago(1 day ago)
    ID
    2018-4570
    Category
    Customer Service/Support
  • Purpose Of The Job

    The Business Operations Analyst is responsible for conducting various Business / operational / performance analyses and is also responsible for executing projects, plans or any business requirements assigned to achieve business goals.

    Responsibilities/Duties

    • Perform analytical and evaluative work primarily involving strategic planning, performance measures, and business process innovation.
    • Execute projects assigned including requirements collection, research analysis, planning, timeline control and project process follow-up; Control and evaluate project execution result.
    • Project evaluation for new business ventures; provide project management support and coordination among internal resources.
    • Collaborate with senior managers and decision makers to identify and solve a variety of business operation problems and to identify management objectives.
    • Observe CS process and performance, proactively study on potential weakness and prepares recommendation for procedure, control or action.
    • Other duties, responsibilities may be assigned as necessary.

    Minimum Requirements & Special Attributes

    • Education: Bachelor degree in management related fields
    • Experience: 4+ years working experience in e-commerce industry or call center.
    • 2+ years of experience in strategic planning, project management, or personnel management position
    • Ability to work both independently and team-oriented under collaborative environment
    • Good organizational, time management and problem solving skills, proven ability to meet tight timeline
    • Strong strategic planning skills
    • Ability and willingness to always find areas for improvement
    • Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
    • Strong written and oral communication skills

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