Newegg Inc.

  • Temporary - Agent, Claims

    Job Location US-CA-City of Industry
    Posted Date 6 days ago(6/15/2018 7:20 PM)
  • Purpose Of The Job

    To facilitate the complete lifecycle of freight claims.


    • Data entry and monitor of submitted traces for customer inquiries.
    • Accurately update claims and record status appropriately utilizing internal and 3rd party database processes.
    • Coordinate claims and assign to international teams when necessary.
    • Investigate, dispute and resolve lost claims inquiries and coordinate status with internal departments
    • Promote customer service excellence by communicating confirmation of status to customers
    • Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.
    • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
    • Other duties as assigned.

    Minimum Requirements & Special Attributes

    • High School or GED required.
    • 2 or more years of customer service or data entry experience or closely related experience
    • Ability to manage multiple tasks under minimal supervision with high attention to detail
    • Excellent verbal communication skills
    • Ability to manage multiple tasks in a fast paced environment
    • Proven problem solving skills with attention to detail and follow-up
    • Above average typing and data entry speed
    • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
    • Must have strong computer skills, including MS Word, Excel, and Outlook



    Essential Mental and Physical Functions

    Mental Functions:
    Decisions generally affect own job or specific functional area. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.

    Physical Functions:
    Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant working on a computer.

    Equipment Used

    Standard office and computer equipment including MSOffice software.

    Work Environment

    Office cubicle environment with minimal exposure to the environment or health hazards.

    Supervisory Responsibilities


    Language Skills

    Must be able to speak, read, write and comprehend English.

    Travel Requirements

    Travel is not required.


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