Newegg Inc.

  • Seller Services Specialist - Marketplace

    Job Location US-CA-City of Industry - HQ
    Posted Date 1 month ago(4/20/2018 1:01 PM)
    ID
    2018-4440
    Category
    Marketplace
  • Purpose Of The Job

    To focus primarily on the Seller and Customer experience on Newegg Marketplace.

    Responsibilities/Duties

    • Work closely with Marketplace Category Managers to manage and execute all seller
    • Acts as liaison between Marketplace, Customer Service and Fraud Prevention.
    • Works with Sellers to manage, create, troubleshoot data feeds for item creation, inventory update, via our seller portal, FTP or web services.
    • Assist in content auditing pre and post item creation.
    • Troubleshoot any Seller issues in Seller Portal.
    • Assist in production of catalog output for newly created and updated categories.
    • Other duties as assigned.

    Minimum Requirements & Special Attributes

    • Bachelor degree in related fields preferred.
    • 2-5 years in supporting Marketplace seller environment or customer service.
    • Basic understanding of ecommerce and customer service.
    • Working knowledge of data feed integration a plus.
    • Working knowledge of website category taxonomy a plus.
    • Strong understanding of Office applications.
    • Strong oral and written communication skills.
    • Ability to balance heavy workload effectively.
    • Detail-oriented self-starter with a positive attitude who is deadline and results-oriented.
    • Team player adept at working in cross functional environment.

    Essential Mental and Physical Functions

    Mental Functions:
    Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department. This position develops procedures for performance of a variety of duties or performs complex duties within established policy guidelines.

    Physical Functions:
    Sitting required 80% of the time. Walking and standing required 10% of the time. No heavy lifting required.

    Equipment Used

    Standard office and computer equipment including MS Office software.

    Work Environment

    Cubicle office environment

    Supervisory Responsibilities

    None

    Language Skills

    Must be able to speak, read, write and comprehend English.

    Travel Requirements

    Travel is not required.

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