Newegg Inc.

Technician, Desktop Support

US-CA-City of Industry
1 month ago(12/11/2017 1:21 PM)
ID
2017-4182
Category
IT

Purpose Of The Job

To provide technical support of desktop and laptop computers, applications, and related technology.

Responsibilities/Duties

  • Respond to phone calls, email, and in-person requests for technical support.
  • Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Recommend and perform upgrades on systems to ensure longevity.
  • Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software.
  • Assist in the organization and inventory of all desktop hardware and software resources.
  • Collaborate with helpdesk and tier 2 personnel as appropriate to determine and resolve problems in a timely manner.
  • Support users in the use of computer equipment by providing necessary training and advice.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • To log all users support to the Remedy ticketing system.
  • Other duties as assigned.

Minimum Requirements & Special Attributes

  • High School or GED required.
  • Associates Degree or 1 year of related job experience.
  • Minimum of 1 year experience in desktop hardware and PC application support within a networked environment.
  • Expert knowledge of Microsoft Windows XP and Office 2003 in a Windows 2003 Server environment.
  • Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
  • Understanding of basic network technologies including TCP/IP, DHCP, DNS, and WINS.
  • Must possess excellent communication skills.
  • Preferably MCP certified.

Essential Mental and Physical Functions

Mental Functions:
Decisions generally affect own job or specific functional area. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.

Physical Functions:
Sitting required 80% of the time. Walking and standing required 10% of the time respectively. Lifting up to 50 lbs required. Constant working on a computer.

Equipment Used

Standard office and computer equipment including MS Office software.

Work Environment

Office cubicle environment with minimal exposure to the environment or health hazards.

Supervisory Responsibilities

None.

Language Skills

Must be able to speak, read, write and comprehend English.

Travel Requirements

Travel is not required.

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