Newegg Inc.

Representative, Customer Service - Full-Time

US-CA-Whittier
4 weeks ago
ID
2017-4094
Category
Customer Service/Support

Purpose Of The Job

To answer phones and perform customer service duties.

Responsibilities/Duties

  • Strive for internal and external customer satisfaction through continuous improvement of people, processes and products
  • Promote customer service excellence by providing superior service to each customer.
  • Responsible for answering a high volume of calls.
  • Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.
  • Other duties as assigned.

Minimum Requirements & Special Attributes

  • High School or GED required.
  • 1 – 2 years of relevant progressive experience
  • Proven customer service skills preferably in a call center environment.
  • Verbal communication skills.
  • Ability to manage multiple tasks in a fast paced environment.
  • Proven problem solving skills with attention to detail and follow-up.
  • Must possess excellent verbal and written communication skills.
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
  • Must have strong computer skills, including MS Word and Outlook.

Essential Mental and Physical Functions

Decisions generally affect own job or specific functional area. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.

Physical Functions:
Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant working on a computer and phones.

Equipment Used

Standard office and computer equipment including MSOffice software.

Work Environment

Office cubicle environment with minimal exposure to the environment or health hazards

Supervisory Responsibilities

None.

Language Skills

Must be able to speak, read, write and comprehend English.

Travel Requirements

Travel is not required.

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