To establish relationships with new small business customers (<200 employees), government agencies, educational institutions, and VAR’s and to assess the support and contact requirements appropriate for the customers’ needs.
Handle incoming calls or online requests from prospects and manage them through the onboarding process.
Handle incoming calls or online requests from existing customers, transferring managed accounts to the assigned Account Manager.
Complete the customers’ post log-in experience including training and access to features and functions useful to the customer.
Reaffirm the customers’ demographics; business size, vertical, type, government, education, etc.
Process credit applications, tax forms and any other documents required to successfully on board the customer.
Determine the customers’ touch strategy; online account management or a managed account through the sales team.
Upon completion of customer set-up, transfer responsibility for the customer to either the online stream or the managed account stream.
Work closely with department leaders to identify opportunities and create a pipeline through demand generation and targeted campaigns.
Preparing sales quotes and bids as necessary.
Other duties as assigned.
Minimum Requirements & Special Attributes
High School Diploma or GED.
Experience using computers in the workplace.
Passion for sales.
Proven ability to sell as part of a team.
In-depth understanding of company SKU’s and product lines.
Ability to develop rapport and maintain strong working relationships with internal and external customers.
Ability to articulate ideas in a clear, concise manner.
Excellent negotiation skills.
Ability to resolve customer complaints by investigating problems and providing recommendations.
Demonstrate meticulous attention to detail.
Ability to multi-task and work in a multi-windows environment.
Effective written and verbal communication skills.
Requires high energy, self-motivated, enthusiastic, ambitious, goal-oriented, and success driven.
Essential Mental and Physical Functions
Minimal discretion and independent judgment will be needed to perform this position. Variable duties.
Standard office and computer equipment including MSOffice software.
Cubicle office environment.
Must be able to speak, read, write and comprehend English.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.